-What is EasyScan Pen?

The EasyScan Pen is an intelligent tool that instantly answers questions, scans text, and provides real-time translations. It features a large HD screen, Wi-Fi, Bluetooth, offline translation in 60+ languages, a built-in camera, voice recording, file storage, and music playback.

-How can I get support if I have any issues with my device?

You can reach out to our customer support team through our website or by emailing Easyscanofficial@hotmail.com for assistance with troubleshooting and inquiries.

-Does EasyScan require an internet connection?

While some features—like online search and AI assistance—require Wi-Fi or a mobile hotspot, EasyScan also supports offline translation in over 60 languages and can scan text without an internet connection.

-Can you voice record instead of scan to use your Ai feature?

Yes! You can ask our AI questions using voice recording instead of scanning. This feature is perfect for custom requests like shortening answers, simplifying explanations, or asking anything that isn’t written down on paper.

-What comes in the Box

• EasyScan Pen
• Screen Protector
• Charger
• Protective case
  
  
  
  

✨ Key Features

• Capture and translate printed or handwritten text instantly.
  
• Translate up to 60+ languages online and 13 languages offline.
  
• Converts spoken language into real-time translated speech.
  
• Translate signs, documents, or books by taking a picture.
  
• Get instant help, answers, and language assistance.
  
• Access definitions without internet connection.
  
• Save important conversations or notes.
  
• Easily connect for cloud features and updates.
  
• Supports mobile data for usage on the go.
  
• Play files directly on the device.

• Highlight and define words or phrases.

• Supports learning and test prep (TOEFL, IELTS, etc.)

About Shipping

Support Worldwide Dropshipping

EMS, DHL, UPS, FedEx, TNT, China Post, E-packet

We ship worldwide by EMS, DHL, FedEx, TNT, Epacket, China Post, HK Post and so on.

Processing Time:

All orders are processed within 1–3 business days. Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Time:

Delivery times vary by destination:
10–20 business days

Please note that shipping times may be affected by customs delays or unforeseen circumstances beyond our control.

Lost or Delayed Packages:

If your package hasn’t arrived after the expected timeframe, please reach out to us at Easyscanofficial@hotmail.com We’ll assist you in locating your order or sending a replacement if necessary.

EasyScan Refund & Return Policy

We want you to feel confident and satisfied with your purchase. If you're not completely happy, we’re here to help.

Returns

You may request a return within 30 days of receiving your product. To be eligible, your item must be:

• In the same condition you received it
• In its original packaging
• Accompanied by a receipt or proof of purchase

To start a return, please contact our support team at info@easyscan.com. We'll guide you through the return process and provide the return address.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If your product arrives damaged or has a manufacturing defect, contact us within 7 days of delivery. We’ll replace the item or offer a full refund—no return shipping required in most cases.

Late or Missing Refunds

Once your return is received and inspected, we’ll send you an email to confirm that we’ve received your item. We’ll also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and automatically applied to your original method of payment. Please allow a few business days for the refund to appear, as processing times may vary depending on your bank or payment provider.

If your return is not approved (for example, due to signs of use or missing parts), we’ll contact you directly with further details.

Need Help?

If you have questions about your return, reach out anytime at Easyscanofficial.com.

We’re here to make it right.